Mr. Dinesh Chand Sharma

   
Director – Standardization, Policy and Regulation

(SESEI – Seconded European Standardization Expert in India)

Contact Details:

Mobile: +91 9810079461

Email: dinesh.chand.sharma@eustandards.in

Phone: Desk: +9111 33521525, Board: +91 11 3352 1500,

Fax: +91 11 3352 1501

Mr. Dinesh Chand Sharma is the Director – Standardization, Policy and Regulation for an European Project on Standards known as “SESEI, which stands for “Seconded European Standardization Expert in India”.

He brings with him 21 years of experience in ICT and IT field both in India and abroad.

2013 – Present

• Heading European Project on Standards, Policy and Legislation known as “SESEI- Seconded European Standardization Expert in India” ;

Project “SESEI – Seconded European Standardization Expert in India” is owned by European Standards Organizations (CEN – European Committee for Standardization, CENELEC – European Committee for Electrotechnical Standardization, ETSI – European Telecommunications Standards Institute), EC – European Commission and EFTA – European Free Trade Association and aims with the task promote cooperation between India and Europe in the field of standardization and related policies and legislation. Project has four priority sectors during this phase valid until March’2016 1) ICT 2) Electrical Equipment including Consumer Electronics 3) Automotive and 4) Machinery.

2010 – 2012

• Headed Corporate Affairs function in Customer Unit “Communication & Corporate Affairs, Region India;

Establish strong credible relationships with Various Ministry, Policy Makers, Regulators and Standardization bodies. Active engagement, liaison in aligning standards, guidelines, and specifications on new evolving Policies viz. ICT policies, Public Procurement, Local “R&D, IPRs & Innovation” , National Security, Green Telecom/Energy, EMF Radiations and of New Vertical industry Viz. Smart Grid, Smart Meter, Intelligent Transport, e-Governance, e-Education, e-Commerce, e-Health and ensure while “policies, legislations, regulatory framework” are favorable to the industry, they are also in compliance to Global agreements in place viz. WTO, FTA.

2007 – 2010

• Headed team of Account Managers responsible for 9 BSNL Circles in North Zone, India

Prepare Account Plan, its implementation and timely collection of account receivables. Align and ensure new Purchase Order is in line with agreed contractual terms & conditions, available Product portfolio, and favorable gross margins. Ensure timely closure of Quality Assurance clearance, Product Type Approval and Product Validations. Ensure Product Acceptance Testing schedule are finalized timely, modified in line with product capabilities and completed timely.

2004 – 2007

Support Ericsson’s Customer Units, Key Accounts, New Accounts in preparing the Technical Solutions proposals for tenders/RFPs, introduce new solutions/concepts, and Influence the RFP’s through Normalization (Key feature, function harmonization). Drive 3G program in Market Unit India & Sri Lanka through road shows, technical sessions, workshops and its business development across the MU.

2000 – 2004

Responsible for the Post sales – technical support activities of 5 Markets in North America (Washington DC, Virginia, New Orleans, Florida, and Philadelphia) for customer “T-Mobile Cellular Network” and act as sole interface towards Customer Manager for the Trouble Report resolution, ISP/KPI, Monthly review Meetings, Emergency Support Handling and Co-ordination, Network Outage Recovery Support. Ensure “In Service Performance” Measures are under the agreed Service Level Agreement (SLA).

1997 – 2000

Responsible for the post sales – technical support activities of 7 circles for customer “Reliance Telecom Ltd” and act as sole interface towards Customer Manager for the Customer Service request {CSR} handling, Implementation of SW and HW, Updates/Upgrades, Trouble shooting of faults, Pre and Post analysis of the Network faults.

1992 – 1997

• With M/s TATA TELECOM Ltd responsible for the after sales service support to Distributors and Authorized Service centers of TATA FONE.

• With M/s Regency Telecom responsible for the All India Service Department for the activities of Component level repair of FAX MACHINES (DAEWOO, & TRL), Training to Dealers, Authorized Service Centers, Maintaining Spares and stock inventory.

• With M/s Tacker Technologies Ltd responsible for the technical customer support of Central Delhi customers and handled Installation and commissioning of CDOT EPABX (ELTEX56, 112,240), L&T mini EPABX and PANASONIC EPABX.

Honors and Awards

• Awarded for aligning Government policy on National Security (2010)

• Awarded for collecting 1 BSEK payment in a single Qtr (2009)

• Awarded for aligning Government Operator BSNL supplies Quality Assurance (QA) closure and clearing the inventory in a short span and Year closing (2008)

• “Achievement through contribution towards business excellence” for winning new GSM business from Operator Idea Cellular Mumbai (2004)

• Awarded as “Best Performer of the Year” at Ericsson USA for achieving better then committed CSR Turnaround time, Customer Satisfaction level, Evolving new Processes and Gaining new Business “GPRS Capacity expansion” in T-Mobile USA GPRS Network (2002)

Education

• Diploma in Business Management, Stratford Career Institute, Washington DC, USA with Highest Honors (2002).

• Sun Certified System Administration – Solaris 8 (310-011 & 012) with 94% from New Jersey USA (2002).

• Bachelors in Engineering – Electronics from “Pune University, Maharashtra, India” (1988-1992)